Return & Refund Policy

🔁 Return & Refund Policy – SIG Store

At SIG Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and our procedures.

✅ Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of receiving your order.
  • The product must be unused, unworn, unwashed, and in its original condition with all tags attached.
  • The item must be returned in its original packaging.
  • Proof of purchase (order receipt or order number) is required.

❌ We do not accept returns for:

  • Innerwear, undergarments, or personal care items (for hygiene reasons)
  • Items that are damaged due to misuse
  • Items purchased on clearance or final sale

💰 Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • If approved, your refund will be processed within 5–10 business days.
  • Refunds will be credited back to your original payment method.
  • Shipping charges are non-refundable.
  • If your return does not meet our policy conditions, the item will be sent back to you.

🔄 Exchanges

We only replace items if they are:

  • Defective
  • Damaged during shipping
  • Incorrect item received

If you need to exchange an item, please contact us within 48 hours of receiving your order.

📦 Return Shipping

  • Customers are responsible for return shipping costs, unless the product is damaged or incorrect.
  • We recommend using a trackable shipping service.
  • SIG Store is not responsible for lost or delayed return shipments.

🚫 Order Cancellation

  • Orders can only be canceled within 12 hours of placing the order.
  • Once the order is shipped, it cannot be canceled and must be returned following the return process.

📞 Contact Us

If you have any questions about our Return & Refund Policy, please contact us using the details below:

Shop Location:
5900 Balcones Drive #27418
Austin, TX, 78731, USA

Phone:
+1 (512) 543-0314

Email:
admin@sigstorellc.com

⚖️ Final Note

SIG Store reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.